This Know Your Customer (KYC) Policy explains how Bitfortune verifies player identity to protect users, prevent fraud, and comply with applicable legal and regulatory standards. This Policy applies to all casino and sportsbook services and forms part of Bitfortune’s compliance framework together with the General Terms & Conditions, AML Policy, Anti-Fraud Policy, and Privacy and Cookies Policy.
Why KYC Is Required
KYC helps ensure that the Bitfortune platform is used lawfully and fairly. Verification supports age control, protects accounts from unauthorized use, reduces payment fraud, and helps prevent money laundering and other prohibited activity. These measures also contribute to a safer and more secure environment for all players.
Who Must Complete Verification
Verification may be required for any user. Bitfortune may request KYC during account registration, as part of an account review, prior to processing withdrawals, or when certain risk or security indicators are detected. Verification can be requested even if an account has been active for an extended period.
What We May Request
Depending on your jurisdiction and account activity, Bitfortune may request information or documentation to confirm:
- identity and legal age
- address or place of residence
- ownership and lawful use of the payment method or cryptocurrency wallet where applicable
- account access and control
The specific documents and verification steps may vary based on local regulatory requirements and internal risk assessment.
When Additional Checks May Apply
In certain situations, additional information may be required to complete verification. This can include cases where account activity appears unusual, transaction volumes change significantly, or enhanced compliance checks are required. Where appropriate, Bitfortune may also request clarification regarding the source of funds.
How Verification Works
When verification is required, you will be asked to submit the necessary information through the website or official support channels. Bitfortune may use trusted identity verification and fraud-prevention providers to confirm the authenticity and consistency of submitted data.
To protect the platform and the account holder, some account features may be temporarily limited while verification checks are in progress.
Account Restrictions and Outcomes
If KYC is not completed within a reasonable timeframe, or if the information provided is false, incomplete, or inconsistent, Bitfortune may restrict deposits, wagering, bonus access, or withdrawals. In cases involving suspected fraud or prohibited activity, the account may be suspended or closed in accordance with the Terms and applicable law.
Data Protection
Verification data is processed in accordance with the Privacy and Cookies Policy. Personal information is used solely for identity checks, security, and compliance purposes. Appropriate technical and organizational safeguards are applied, and data is retained only for the period required by law or regulatory obligations.
Your Responsibilities
By using Bitfortune, you agree to provide accurate and up-to-date information and to keep your account details current. You must use only payment methods or wallets that you own or are authorized to use and must not attempt to bypass or undermine verification procedures.
Policy Updates
This KYC Policy may be updated to reflect changes in legal requirements, regulatory standards, or operational practices. The version published on the website applies from the date of publication.
